Privacy Policy
Your privacy is fundamental to HeyFriend. This policy explains how we protect your data and your rights.
Last updated: August 12, 2025
What We Collect
Your spoken input and text transcription during sessions
Assistant replies and post-session insights
Basic analytics to improve reliability
Email and authentication metadata
How We Use Your Data
Transcribe speech, generate responses, create insights
Troubleshoot crashes and optimize performance
No third-party advertising or data sales
Security & Storage
Processing
We use on-device audio capture and trusted processors (Apple Speech, OpenAI, Firebase) acting on our instructions to provide the service.
Retention
- • Transcripts & summaries: Kept in your account unless you delete them
- • Raw audio: Not retained after processing
- • Diagnostics: Retained for limited time to improve the app
Your Choices
Delete Content
Delete transcripts and summaries in-app or request deletion
Export Data
Contact us to receive a copy of your data
Opt Out
Toggle analytics off in Settings where available
Children
Not directed to children under 13 (or the minimum age in your region).
International Transfers
Data may be processed in different countries with appropriate safeguards.
Questions or Requests?
We're here to help with any privacy concerns or data requests.
Email: support@heyfriend.app
Important Disclaimer
HeyFriend is not medical care or a crisis service. If you're in immediate danger or experiencing a crisis, call 988 (US) or your local emergency number.