How can we help?
We're here to support you on your mental health journey. Find answers, get help, or reach out directly.
Frequently Asked Questions
Find quick answers to common questions about HeyFriend.
Contact Support
Get personalized help from our support team.
Report an Issue
Found a bug? Let us know so we can fix it.
Frequently Asked Questions
How does HeyFriend work?
HeyFriend uses AI to provide a safe space for voice-based reflection. Simply tap the microphone, speak about what's on your mind, and receive empathetic responses and insights to help you understand your emotional patterns better.
Is my data private and secure?
Absolutely. We prioritize your privacy above all else. Your conversations are encrypted, never shared with third parties, and you have full control over your data. You can delete your content at any time.
Can HeyFriend replace therapy?
No, HeyFriend is designed to complement your mental health journey, not replace professional therapy. It's a tool for daily reflection and emotional awareness. For serious mental health concerns, please consult a licensed therapist or healthcare provider.
What if I'm in crisis?
HeyFriend is not a crisis intervention service. If you're experiencing a mental health crisis or having thoughts of self-harm, please contact:
• 988 (Suicide & Crisis Lifeline)
• 911 (Emergency Services)
• Your local emergency number
How accurate is the AI analysis?
Our AI is trained to recognize emotional patterns and provide insights, but it's not perfect. The insights are meant to help you reflect and should be taken as suggestions, not definitive diagnoses. Always trust your own judgment about your mental health.
Can I export my data?
Yes, you can request a copy of your data at any time. Contact our support team and we'll provide you with an export of your conversations and insights in a readable format.
Contact Our Support Team
Can't find what you're looking for? Our support team is here to help you with any questions or concerns.
Response Time
We typically respond within 24 hours
Monday - Friday: 9 AM - 6 PM PST
Weekends: Limited support
Report an Issue
Found a bug or experiencing technical difficulties? Help us improve HeyFriend by reporting the issue.
Bug Report
App crashes, errors, or unexpected behavior
Performance
Slow loading, audio issues, or connectivity problems
Feature Request
Ideas for new features or improvements
Additional Resources
Privacy Policy
Learn how we protect your data
User Guide
Tips for getting the most out of HeyFriend
Important: Crisis Support
HeyFriend is not a crisis intervention service. If you're experiencing a mental health crisis, please call 988 (Suicide & Crisis Lifeline) or 911 immediately.